Service Privacy Policy

This Service Privacy Policy covers the privacy practices Tercero AI-Nuler OPC (“Company”, “Us”, “We”, or “Our”) employs when our customers (“Customer”, “You”) use our Cloud-Based Applications (the “Cloud Service”) or On-Premise Applications (the “On-Premise Service”) or both (“Cloud Service and On-Premise Service”, “Service”). This Privacy Policy does not cover any information or data collected by the Company for other purposes, such as information collected for marketing purposes. Please refer to the Company's Privacy Policy

When we talk about “Tercero AI-Nuler”, “Company”, “Us”, or “We” in this policy, we are talking about Tercero AI-Nuler OPC.

Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. You can contact our Data Protection Officer at dpo@tercero-ainuler.com

In the normal course of using the Company's Cloud Service and On-Premise Service, Customers will input electronic data into the Company's systems (“Customer Data”).

Customers may input Customer Data into data templates and submit to the Company through secure channels. Our implementation consultants will assist to import such data into the Company's Cloud Service or On-Premise Service.

We maintain a comprehensive, written information security program that contains industry standard, administrative, technical, and physical safeguards designed to prevent unauthorized access to Customer Data.

We process Customer Data under the direction of its Customers and has no direct control or ownership of the personal data it processes. You are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to us for processing purposes.

We provide all customers with an extensive range of data protection capabilities – from role-based access control to data encryption; from tools to publish corporate policies to data management with extensive audit logs, It enables Customer to access, rectify and restrict processing of Customer Data.

Functionalities in our software allow you to purge terminated employees and candidates from the entire system including audit trails. This is to help you to practice data subject requests such as the right to be forgotten.

If you are using the Recruitment module, it now allows you to obtain job application consent - where you can outline your data policy and require an explicit check in the checkbox before allowing a candidate to apply.

Any data subject request directed to us will be directed to the customer and we will assist the customer in fulfilling any obligation to respond to requests by data subjects. If the customer requests our assistance to comply with data protection regulations, we will respond to their request within 30 business days.

In Cloud Service, As far as you have a valid SAAS agreement with the Company, Your data will be retained in our servers, If you purge any specific employee or candidate record, it will be immediately purged from your service. Such information will be completely removed from our backups after 4 weeks.

Between 10 and 30 days of the termination of the agreement between the Company and the Customer, we wll remove the customer personal data from the Company's servers and all customer personal data will be fully purged from our backups after a subsequent 4 weeks. In On-Premise service, we will make sure any temporary data such as customer data templates, will be purged between 10 and 30 days of the termination of the agreement between the Company and the Customer.

We may, where it concludes that it is legally obligated to do so, disclose personal data to law enforcement or other government authorities. The Company will notify Customer of such request unless prohibited by law.

When we use sensitive personal information about you for any service enhancement, we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.

We may access customer data within the Company for the purposes of providing the service, preventing or addressing service or technical problems, responding to support issues, responding to the customer’s instructions or as may be required by law, in accordance with the relevant agreement between the Customer and the Company.

We may process anonymized data to troubleshoot customer specific issues and quality control.

We may process anonymized data to track the usage of different components of the Service. These are used to influence feature development and service enhancements and recommend how our product and services are suitable for you. Further the Company does not sell your information to any party by any means and the Company does not hold any responsibility on the data sold by the data controller.

Customers and their authorized users may access the Service directly through a URL unique to their individual tenant or may elect to use internal launch pages for single sign-on or other purposes. Customers input information for processing and storage as they use the Service. Customers may also configure the Service to allow end users to input information directly into the Service.

The Company will not discriminate against you for exercising any of your privacy rights. Irrespective of your standing on your privacy preferences, we will provide the product and services.

If you have a complaint about the use of your personal information, our privacy policy or our security, Please contact our DPO through dpo@tercero-ainuler.com.

We may update this privacy statement to reflect changes to its information practices. If We make any material changes, We will notify by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.